FREQUENTLY ASKED QUESTIONS
What is the Advocate Health Teammate Store?
The store is a streamlined online store that allows employees to purchase branded items for themselves.
No account is needed for purchasing! Simply enter your email at checkout. Upon completion of the purchase, you'll receive an email with all of your order information.
Shipping prices are calculated by the weight, dimensions, and current USPS rates.
How to track my order?
All orders are shipped through USPS and tracking numbers are sent to the email provided during checkout.
Can I cancel an order?
Unfortunately, once an order has been placed, we're unable to modify or cancel the order. We do our best to communicate this at checkout.
How long does it take to receive my order?
Orders are made to order and typically ship within 5-10 business days of the date the order is received.
Looking to place a bulk order?
Please visit our Promotional Items website or please contact Carriesue@actionplusideas.com for more information.
Can I return or exchange an item?
Unfortunately, we're unable to accept returns or exchange sizes. We do our best to communicate this in our return policy at checkout, but we understand that it can still be disappointing when something doesn't fit as expected. If an item doesn't quite work out, we are happy to offer a gift card code worth 30% of the garment's value. You can use this code to order a better-fitting size or another item from our store!
Other questions?
Any questions concerning the store, or your order please email darielle@actionplusideas.com
Advocate Health System Privacy Policy
When you visit, the store may collect the following information in order to service your accounts and better respond to your needs:
How We May Share Information
Action Plus Ideas (the Store vendor) will not sell or share customer information collected from the Advocate Health System Store with outside marketers who may want to offer you their own products and services. We may share customer information we collect from you online only with companies that partner with us to provide products with the Advocate Health System Store logo. All companies that act on our behalf are contractually obligated to keep the information we provide to them confidential and to use the customer information we share only to provide the services we ask them to perform for you and us.
© All Rights Reserved Action Plus Ideas - Action Plus Ideas is the only approved vendor to print non-uniform items with the Advocate Health, Advocate Health Care or Aurora Health Care logos. All other vendor invoices will be denied by Accounts Payable as those orders are not approved or sanctioned by the organization. Any use of these logos with out approval is a violation of the organizations Brand Guidelines.